Shipping policy
Shipping Policy
ShopWheels.ca ships wheels, tires, wheel and tire packages, TPMS sensors, fitment parts, and accessories across Canada.
Order Processing
Orders are typically processed within 1–3 business days. Some products may require additional processing time depending on availability, supplier location, mounting and balancing, TPMS installation, or other package preparation.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Times
Estimated delivery times vary depending on your location, product availability, warehouse location, and carrier.
Most in-stock orders are expected to arrive within approximately 2–7 business days after shipment. Remote locations may require additional transit time.
Shipping estimates are provided as a guide only and are not guaranteed.
Wheel & Tire Packages
Complete wheel and tire packages may require additional preparation time for mounting, balancing, TPMS installation, and final fitment verification before shipment.
Shipping Costs
Shipping charges are calculated based on the products ordered, destination, package size, weight, and applicable carrier rates.
Oversized products such as wheels, tires, and complete wheel and tire packages may be subject to additional shipping or freight charges.
If additional freight charges apply to your order, we will contact you before shipment.
Shipping Across Canada
We ship throughout Canada. Additional shipping charges or extended delivery times may apply to remote, rural, northern, or difficult-to-service locations.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Once an order has been processed, mounted, balanced, prepared, transferred from a supplier, or shipped, we may not be able to modify or cancel it.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges resulting from an incorrect or incomplete address, refused delivery, or carrier redirection may be the responsibility of the customer.
Damaged Shipments
Please inspect your shipment as soon as it arrives.
If your order arrives damaged, take clear photos of the packaging and products before installation or use and contact us as soon as possible.
Do not discard the original packaging until the claim has been reviewed.
Lost or Delayed Shipments
Once an order has been transferred to the shipping carrier, delivery delays may occur due to weather, carrier disruptions, remote delivery locations, or other circumstances outside our control.
If your shipment appears to be lost or significantly delayed, contact us and we will assist with the carrier investigation where applicable.
Product Availability
Some products may ship directly from a supplier or distributor. Availability and lead times may change without notice.
If an item becomes unavailable or experiences a significant delay, we will contact you with available options.
Questions
If you have questions about shipping before placing your order, please contact us through our Contact page.