Refund policy
Refund & Return Policy
At ShopWheels.ca, fitment products such as wheels, tires, wheel and tire packages, TPMS sensors, and related accessories may become non-returnable once they have been mounted, installed, or used.
Mounted Products
Any wheel, tire, or wheel and tire package that has been mounted is considered final sale and is not eligible for return, refund, or exchange.
Once a product has been mounted, the sale is final.
Installed Products
Any product that has been installed on a vehicle is considered final sale and is not eligible for return, refund, or exchange.
This includes, but is not limited to, wheels, tires, TPMS sensors, hub rings, wheel bolts, lug nuts, spacers, and other fitment-related products.
Used Products
Any product that has been used is final sale and cannot be returned or refunded.
Products must be unused and in resalable condition to be considered for a voluntary return.
Defective Products
If a product is received defective, please contact us as soon as possible.
Defective products may be eligible for return, replacement, exchange, or refund after the issue has been reviewed and confirmed.
Photos, videos, product information, and other supporting information may be requested in order to assess the defect.
Do not install, mount, or continue using a product that you believe is defective.
Change-of-Mind Returns
If you simply change your mind and would like to return an eligible unused and uninstalled product, the return may be accepted subject to a 25% restocking fee.
The customer is responsible for all costs associated with returning the product.
Returns must be brought or shipped, at the customer’s expense, to:
ShopWheels.ca
4937 Boulevard Saint-Charles
Pierrefonds, QC
H9H 3E6
CanadaOriginal shipping charges are non-refundable.
Any return shipping, transportation, brokerage, or other costs associated with returning the product are the responsibility of the customer.
Condition of Returned Products
To be eligible for a return, the product must be unused, unmounted, uninstalled, undamaged, and in resalable condition.
All original packaging, accessories, hardware, documentation, and other included items should be returned with the product.
Products that are damaged, scratched, mounted, installed, used, incomplete, or otherwise not in resalable condition will not be accepted.
Return Authorization
Please contact ShopWheels.ca before returning any product.
A return is not considered approved until it has been reviewed and accepted by our team.
Products returned without prior authorization may be refused.
Refunds
Once an approved return has been received and inspected, any applicable refund will be issued based on the condition of the product and the terms of this policy.
For voluntary returns, the applicable 25% restocking fee will be deducted from the refund.
Shipping and return transportation costs are not refundable.
Questions
If you have questions about whether a product is eligible for return, please contact us before returning or shipping the product.
Fitment Errors
Customers are responsible for providing complete and accurate vehicle information when placing an order, including the vehicle’s year, make, model, trim, and any modifications that may affect fitment.
Fitment issues resulting from incorrect, incomplete, or inaccurate vehicle information provided by the customer are not considered product defects.
Products ordered incorrectly due to customer-provided information remain subject to this Return & Refund Policy. If the product has been mounted, installed, or used, it is not eligible for return or refund.
If an unused, unmounted, and uninstalled product is otherwise eligible for return, the 25% restocking fee and customer-paid return transportation costs will apply.
If you are unsure about fitment, please contact ShopWheels.ca before ordering, mounting, or installing the product so we can help verify the appropriate setup.